Frequently Asked Questions
Everything you need to know about shopping with Graedance.
What materials are used in Graedance jewelry?
We pride ourselves on using high-quality, ethically sourced materials, including 925 sterling silver, 18k gold plating, and lab-grown gemstones designed for longevity and style.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive defective.
How do I care for my jewelry?
To maintain the luster of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, preferably in the Graedance pouch provided with your purchase.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific destination.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your data. We accept all major credit cards, PayPal, and buy-now-pay-later options like Klarna and Afterpay.